FAQ

Animal Emergency Center of Central Oregon: Companion Animal Emergency & Critical Care

Do you have a question? You might find your answer here!

Do I need an appointment?
What is an emergency?
Do you offer payment options?
What do I do if I’ve found injured wildlife?
What if my pet needs to be hospitalized?
Is there a vet that can come to me?
Do you treat horses and livestock?
Do you offer spay/neuter/microchip/vaccination services?
What if I’ve lost my pet or found a stray animal?
What can I expect if my pet needs to be euthanized?

Do I need an appointment?

We are a walk-in emergency clinic and do not make appointments. If you are planning to bring your pet in for an emergency, please give us a call to let us know. This allows our staff to be prepared for your arrival.

What is an emergency?

An emergency is a sudden illness or accident—any unforeseen medical problem. Call us if your pet displays any of these symptoms:

  • Bleeding
  • Injury
  • Allergic reaction
  • Poisoning
  • Inability to urinate
  • Inability to get up or walk
  • Bites/Burns
  • Breathing difficulties
  • Pain/Discomfort

It has been our experience that symptoms described over the phone cannot always be properly interpreted. An examination of your pet is the best way to help identify any problem.

Do you offer payment options?

We do not have payment plans available and complete payment is due when services are rendered. We accept Visa, MasterCard, check, cash, and CareCredit. We understand veterinary care can be expensive. Inform our staff of any financial limitations so that we can work with you to come up with the best plan for you and your pet and make recommendations. Please see our Fees page for more information about what costs to expect.

What do I do if I’ve found injured wildlife?

Please use this guide or call Think Wild Central Oregon at 541-241-8680 before capturing a wild animal to bring it in for treatment. If you find a what appears to be an abandoned baby animal, please do not handle it. Observe, wait, and see. Mom might be nearby.
If you have found a clearly injured wild animal, carefully contain it, then call Think Wild to be referred to the proper wildlife rehabilitation facility for the species. Do not risk injury to yourself or others in attempt to contain a wild animal.
DO NOT attempt to care for wildlife in your home. Wild animals have unique care and rehabilitation requirements and their best chance for survival is to seek help from a licensed rehabilitator. Keeping a wild animal in captivity without a permit is against the law.

What if my pet needs to be hospitalized overnight?

Whether an animal comes into the clinic in critical condition, requiring inpatient care, or is transferred from your primary care veterinarian for continued overnight care, the Animal Emergency Center is available for overnight hospitalization. Our clinic is staffed by at least one veterinarian and one technician during all of our open hours, including nights, weekends, and holidays. If an animal needs overnight hospitalization, they will be monitored continuously throughout the night as they receive treatment. If your pet will require further critical care during hours in which the Animal Emergency Center is closed, you can transfer them to your primary care veterinary clinic for hospitalization. We will send all medical records of your pet’s stay with us to your primary care veterinarian so that they have a complete record of your pet’s treatment.

Is there a vet that can come to me?

The Animal Emergency Center does not make home visits but there are some veterinarians in the area with mobile services. Click here for a list of veterinarians in the Central Oregon area. Mobile services are indicated.

Do you treat horses and livestock?

We do not treat livestock or equine patients. If you have an after hours emergency with an equine or livestock animal, your regular vet may have emergency farm visits available. Click here for a list of veterinarians in the Central Oregon area. Mobile services are indicated.

Do you offer spay/neuter/microchip/vaccination services?

The Animal Emergency Center is strictly an emergency clinic and does not offer services such as spay, neuter, microchip, vaccinations, wellness exams, or dental cleanings. Click here for a list of primary care veterinarians in the Central Oregon area.

What if I’ve lost my pet or found a stray animal?

If you have found a stray animal that is sick or injured you can bring it to the Animal Emergency Center as a good Samaritan for us to treat. We can keep the animal here while it undergoes treatment and will transfer it to the Humane Society once it is stable.

If you have found a stray animal that is not sick or injured you can bring it in to the Animal Emergency Center so that we can scan it for a microchip in order to identify the owner. In this case, we are unable to board the animal in our clinic, and you will be responsible for transferring the animal to its owner, the Humane Society, or Central Oregon Animal Control.

If you have lost your pet you can call us to report it so that we have your contact information on file in case your pet is brought in. Other good resources for finding lost pets include:
Craigslist Lost & Found and Pets pages
Pets Lost in Bend Facebook Page
Pets Lost in Redmond Facebook Page
Humane Society of Central Oregon
BrightSide Animal Shelter
Deschutes County Sheriff

What can I expect if my pet needs to be euthanized?

Unfortunately the time comes for many pet owners, when quality of life decisions need to be made. If you are facing this difficult decision, please call us at 541-385-9110 to discuss the best options for you and your pet specifically. You can expect to answer questions about whether you’d like to be present and body care options. We have options available for home burial or cremation.

Click here for grief resources.